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Terms & Conditions



By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.

All Payments are processed through accounts of GC-TECH PTY. LTD (ABN: 59 605 126 725) Trading as VAPE HERO.


The materials appearing on Vape Hero web site could include technical, typographical, or photographic errors. Vape Hero does not warrant that any of the materials on its web site are accurate, complete, or current. Vape Hero may make changes to the materials contained on its web site at any time without notice. Content found on Vape Hero website may be similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content is removed or adjusted accordingly.


All sales are final. Each individual  manufacturers  and their products offer different warranty periods. Please be sure to check the warranty periods below, and also on the product page itself.. Vape Hero does not perform repairs on faulty/damaged products.

Warranty Periods:

  • Each hardware product varies from different supplier and models. (Any other warranty period set out by consumer law will be upheld) 
  • Consumables such as DIY Supplies & E-Juice do not come with a warranty for safety reasons.
  • The warranty period starts once the product has been posted to the purchaser.
  • This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • This warranty does not cover merchandise failure or damage caused due to improper use or unauthorised repairs.
  • This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

If the item is not in full working condition, the customer is required to contact Vape Hero and notify the function defects. Vape Hero will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

All our products come with warranties that are covered Vape Hero Faulty items must be sent back to Vape Hero, once this is investigated, an outcome can then be reached. The timeframe for the warranty replacement process can take anywhere between 2-3 weeks.

By placing an order with Vape Hero you agree to the above Warranty and Return Policy conditions.


Vape Hero uses Australia Post and or any shipping method we see fit for all domestic shipping requirements.
All domestic parcels shipped by Vape Hero include a tracking number. If no one is available at your nominated shipping address and ‘Signature on Delivery’ option has not been selected then Australian Post has the authority to leave your parcel in a secure location of their choosing.

Vape Hero does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to Australia Post.


Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.


In some cases when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however, this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.


Vape Hero is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.

Vape Hero does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to the postal service.


Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.


Vape Hero has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked sites. The inclusion of any link does not imply endorsement by Vape Hero of the site. Use of any such linked website is at the user’s own risk.

By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions.